HOTEL PHOENICIA HOLIDAY RESORT

RO MASURI DE SIGURANTA IMPLEMENTATE IN CONTEXTUL PANDEMIEI COVID-19 Complexul Phoenicia Holiday Resort – Phoenicia Luxury – Phoenicia Royal este amenajat pe o suprafata de peste 100 000 mp, ceea ce ne permite reamenajarea spatiilor commune, astfel incat sa respectam regulile de distantare sociala, dar in acelasi timp, sa le oferim oaspetilor un mediu relaxant pentru vacanta lor. • In incinta complexului, avem un centru de prim ajutor cu asistent medical, iar oaspetii nostri vor beneficia de servicii medicale de prim ajutor GRATUITE. • Vom instala covorase dezinfectante si dispozitive cu gel dezinfectant la intrarile principale. • Vom instala dispozitive cu dezinfectant la receptie, lifturi si alte zone publice din hotel. • Pentru pastrarea distantei sociale recomandata, vom asigura culoare prestabilite in zonele aglomerate si vom marca locurile de asteptare la receptie, lifturi si restaurant. • Angajatii complexului vor purta masca si manusi iar starea lor de sanatate va fi monitorizata zilnic. • Completarea fisei de inregistrare se va face de catre receptioner, datele fiind furnizate de catre client. Acesta din urma, va trebui doar sa semneze. • Vom dezinfecta constant toate punctele de contact (manere, balustrade, intrerupatoare, robineti, blaturi, butoane lift, cartele acces camera). • Luam in calcul, cu aprobarea prealabila a oaspetelui, sa facem curatenia si dezinfectarea camerelor doar la check-in/check-out, iar lenjeria si menajul se vor efectua doar la cerere. Posibilitatea de a face menajul zilnic ramane valabila, pentru oaspetii care solicita astfel. • Vom elimina din camere si zonele publice, revistele, pliantele, hartiile si alte materiale printate. • Vom elimina produsele din minibar. Acestea se vor pune doar la cerere. • Accesul la restaurant se va face pe o singura intrare, mesele vor fi amplasate la o distanta de 1,5/2m intre ele si numarul de persoane la o masa va fi limitat la 6, iar bufetul va fi amplasat in mai multe zone, pentru a evita aglomerarea spatiului. • Personalul care va servi la bufet va purta masti si manusi de protectie si va inmana preparatele selectate de oaspeti, tacamurile si vesela, pentru a evita atingerea lor de mai multe persoane. • In cazul in care, numarul oaspetilor va fi mai mare decat capacitatea maxima admisa in restaurant, respectand distanta impusa, vom stabili anumite intervale orare in care se va lua masa, pe serii, si vom inregistra preferintele clientilor inca de la momentul cazarii. Spre exemplu, la mic dejun vom oferi 2 variante 07.30 – 09:00, 09:30 – 10:30. Vom proceda in acest fel si pentru pachetele achizitionate cu demipensiune sau all inclusive. • In pauza dintre seriile de servire vom dezinfecta mesele, scaunele, aparatele din restaurant (aparate cafea, aparate prajit paine etc ). • La piscina si la plaja sezlongurile vor fi departate si igienizate dupa fiecare utilizare. • Programul de entertainment va suferi modificari si va fi adaptat astfel incat sa fie respectate conditiile de distantare sociala. • Vom asigura training de perfectionare a personalului cu privire la normele si masurile sanitare impuse de Directia de Sanatate Publica si vom stabili un regulament de ordine interioara pe care il vom afisa in complex.
Situat in Mamaia Nord, la 150 de metri de plaja complexul este cea mai spectaculoasa investitie din ultimii ani, acoperind o suprafata totala de 100.000 de mp, din care peste 60.000 de mp reprezinta constructia efectiva. / EN The hotel is applying anti-Covid19 measures. Located in Mamaia Nord, 150 meters from the beach, the complex is the most spectacular investment in recent years, covering a total area of 100,000 square meters, of which over 60,000 square meters is the actual construction.
Descriere camere:
RO Dotari camere: Facilitati apartamente: plasma in living, cablu TV, aer conditionat, internet wireless, baie cu cada/ dus, prosoape, uscator par, bucatarie, seif, uscator rufe, suport pantofi, masa si fier de calcat, cuptor microunde - la cerere, cana electrica – la cerere, plita electrica – la cerere. Spatiile de cazare au urmatoarea structura: Studio - cuprinde un spatiu deschis cu living (canapea fixa, extensibila sau modulara) si bucatarie, zona pentru dormit, baie si terasa. -Capacitate maxima : 3 adulti + 1 copil (mai mic de 2 ani) sau 2 adulti si 2 copii (0-13 ani); cel de-al treilea adult sau copiii au la dispozitie o canapea modulara, fixa sau extensibila. Apartament 2 camere standard - cuprinde un dormitor, living (canapea fixa, extensibila sau modulara) si bucatarie, hol, baie si terasa. -Capacitate maxima: 3 adulti + 1 copil (mai mic de 2 ani) sau 2 adulti si 2 copii (0-13 ani); cel de-al treilea adult sau copiii au la dispozitie o canapea modulara, fixa sau extensibila. Apartament 2 camere superior - cuprinde un dormitor, living (canapea fixa) si bucatarie, hol, baie si terasa. Apartamentul este pozitionat in corpurile de cazare Jad si Opal, acestea fiind corpurile cele mai apropiate de mare. Oaspetii cazati in acest tip de apartament beneficiaza de parcare separata. -Capacitate maxima: 2 adulti + 1 copil (0-13 ani); copilul are la dispozitie o canapea fixa. Apartament cu 3 camere standard - este format din doua dormitoare, living (canapea fixa, extensibila sau modulara) si bucatarie, hol, baie si terasa. -Capacitate maxima: 5 adulti + 1 copil (mai mic de 2 ani) sau 4 adulti si 2 copii (0-13 ani); Apartament cu 3 camere superior - cuprinde trei dormitoare, living (canapea fixa, extensibila sau modulara) si bucatarie, hol, 2 bai si o terasa generoasa. Apartamentul este pozitionat la etajul 8 al corpurilor Coral, Rubin, Topaz, Smarald, Safir (acces cu liftul pana la etajul7). Oaspetii cazati in acest tip de apartament beneficiaza de parcare separata. -Capacitate minima: 4 adulti -Capacitate maxima: 7 adulti + 1 copil (mai mic de 2 ani) sau 6 adulti si 2 copii (0-13 ani); Număr total camere: 420 Apartamente: 420 / EN Room facilities: Apartment facilities: Plasma in the living room, cable TV, air conditioning, wireless internet; the bathroom is equipped with shower, bath or bathtub with whirlpool system, towels, hair dryer; equipped kitchen (crockery, glasses, cutlery, microwave, electric mug, refrigerator); safe, tumble dryer, shoe rack, table and iron. Comfortable and modernly furnished, the apartments are provided with generous terraces and have the following structure: Studio: includes an open space with living room and kitchen, sleeping area, bathroom and terrace; capacity: 3 adults + 1 child (under 2 years old) or 2 adults and 2 children (0-13.99 years old); the third adult or children sleep on a modular, fixed or extensible sofa. Standard 2-room apartment: includes a bedroom, living room with kitchen, hall, bathroom and terrace; capacity: 3 adults + 1 child (under 2 years old) or 2 adults and 2 children (0-13.99 years old); the third adult or children sleep on a modular, fixed or extensible sofa. Superior 2-room apartment: includes a bedroom, living room with kitchen, hall, bathroom and terrace; it is positioned in the Jad and Opal bodies (the bodies closest to the beach), it benefits from separate parking, access to the swimming pool from Phenicia Luxury; capacity: 2 adults and 1 child (0-13.99 years); the child sleeps on a modular, fixed or extensible sofa. Standard 3-room apartment: includes two bedrooms, open living room with kitchen, hall, bathroom and terrace, capacity: 5 adults + 1 child (under 2 years) or 4 adults and 2 children (0-13.99 years); Superior 3-room apartment: comprises three bedrooms, living room with kitchen, hall, 2 bathrooms and generous terrace; are positioned on the 8th floor of the bodies Topaz, Emerald, Coral, Sapphire, Ruby (elevator access to the 7th floor); benefits from separate parking and access to the pool of the Phenicia Luxury **** hotel; minimum capacity: 4 adults, maximum capacity: 7 adults + 1 child (under 2 years) or 6 adults and 2 children (0-13.99 years); Total number of rooms: 420 Apartments: 420
Descriere facilitati:
RO Dotari generale: restaurant, parcare proprie -supravegheata, piscina pentru adulti si piscine pentru copii, baruri in complex si la plaja, spalatorie imbracaminte cu autoservire, sauna, aerobic, teatru de vara/cinema, animatori. EXTRAS DIN REGULAMENTUL INTERN PHOENICIA HOLIDAY RESORT Ziua hoteliera incepe la ora 16.00 (ora de la care camera poate fi ocupata/check-in). Ziua hoteliera se termina la ora 12.00 (ora pana la care trebuie eliberata camera/check-out). Solicitarile de Early Check-In si Late Check-Out se onoreaza in limita disponibilitatii, contra unei taxe de 75 euro. Accesul la serviciile hotelului este permis doar oaspetilor cazati. Vor beneficia de serviciile oferite doar persoanele declarate. Umbrelele și sezlongurile sunt in limita locurilor disponibile iar alocarea acestora se face in ordinea sosirii la piscina/plaja. Sezlongurile sunt gratuite si nu se rezerva. Prosoapele, hainele sau alte obiecte lasate drept rezervare vor fi ridicate de pe sezlonguri. Prosoapele pentru plaja/piscine se ridica in schimbul cupoanelor primite la receptie, in momentul cazarii. La eliberarea camerei, se returneaza la receptie cupoanele pentru prosoape. Nereturnarea cupoanelor reprezinta paguba si se taxeaza ca atare ( 100 lei / cupon ). Cazarea se va face pe baza unui act de identitate (inclusiv pentru copii) si a completarii fisei de turist la receptie. Alocarea camerelor se face in functie de disponibilitatea hotelului din ziua check-in-ului. Din acest motiv nu putem garanta un anumit etaj, camere alaturate sau situate intr-un anumit sector al hotelului. Solicitarile de acest gen sunt considerate preferinte ale turistilor pe care incercam sa le satisfacem in limita disponibilitatilor, fiind exclusa insa garantarea. Hotelul nu isi asuma responsabilitatea pentru eventualele pagube produse autovehiculelor sau a bunurilor aflate in interiorul acestora pe perioada stationarii in parcare. Hotelul nu isi asuma raspunderea nici pentru obiectele uitate, pierdute sau presupus furate in incinta hotelului, insa ofera suport turistilor in vederea solutionarii situatiei. Parcarea autovehiculelor clientilor este gratuita, posibila in limita locurilor disponibile. Hotelul nu rezerva locuri de parcare si nici nu percepe taxa. Parcarea complexului Phoenicia Holiday Resort reprezinta o proprietate privata iar accesul conducatorilor auto in interiorul ei se face doar in conditiile respectarii legislatiei rutiere. Parcarea autovehiculelor clientilor este gratuita, posibila in limita locurilor disponibile. Hotelul nu rezerva locuri de parcare si nici nu percepe taxa. ESTE OBLIGATORIE PURTAREA BRATARILOR PRIMITE LA CHECK-IN PENTRU A BENEFICIA DE SERVICIILE COMANDATE. IN PERIOADELE 20.05 - 15.06 SI 01.09 - 11.09 NU GARANTAM PENTRU DISPONIBILITATEA TUTUROR SERVICIILOR INCLUSE. HOTELUL NU ACCEPTA CAZAREA CU ANIMALE DE COMPANIE. HOTELUL ISI REZERVA DREPTUL DE A REFUZA CAZAREA PERSOANELOR IN STARE DE EBRIETATE, NEPOLITICOASE SAU TURBULENTE, CARE PRIN ATITUDINEA LOR ADUC PREJUDICII IMAGINII HOTELULUI SAU DERANJEAZA ALTI OASPETI. Servicii incluse: Parcare proprie supravegheata, Internet WI-FI , Business Corner, Presa (in receptie), Prosoape de plaja (oferite la cazare, pe baza de tichet), Sezlonguri si umbrele la plaja si piscine, Sauna, Parc de joaca pentru copii, pe categorii de varsta, Teatru de vara/Cinema, Parcul indragostitilor (foisoare pentru seri romantice), Club animatie copii, Jocuri si concursuri pentru adulti si copii (la plaja, piscine, terasa), Piscine exterioare pentru adulti si piscine exterioare pentru copii, cu valuri/ tobogane, Piscina interioara cu apa inclazita, Animatori, Petreceri tematice, Karaoke, Carnaval, Fitness, Clase de aerobic, kangoo jumps, zumba, yoga, pilates şi aquagym, Baza sportiva (tenis/baschet/fotbal/volei), Spalatorie haine cu autoservire, Cabinet cu medic generalist, Televiziune interna proprie, Statie radio si TV intern. *Facilitatile sunt subiectul conditiilor impuse de temeiul legal reglementat de institutiile abilitate. Servicii contra cost: -transfer la/de la gara/aeroport Constanta/Bucuresti, centru de fotografiere (pentru cele mai frumoase amintiri din vacanta), servicii de masaj, farmacie, complex de magazine (alimente/cosmetice/jucarii), echitatie, ateliere de creatie, club games/ biliard, sporturi nautice, instructori de sport, baruri, restaurante, Athena Casino (in incinta Phoenicia Boutique). *Parte din servicii sunt subiectul conditiilor impuse de temeiul legal reglementat de institutiile abilitate. Fitness/Wellness/Sport: Baza sportiva: tenis, baschet, fotbal, volei. / EN General facilities: restaurant, own parking -supervised, swimming pool for adults and swimming pools for children, car wash, bars in the complex and on the beach, laundry (self-service), sauna, aerobics, summer theater / cinema, artistic program and entertainers. Remarks IN ORDER TO BENEFIT OF THE PURCHASED SERVICES, IT IS MANDATORY TO WEAR THE WRISTBAND RECEIVED AT CHECK-IN. ONLY THE DECLARED PERSONS WILL BENEFIT FROM THE SERVICES OFFERED. PETS ARE NOT ALLOWED. THE HOTEL DOES NOT CHARGE THE PARKING FEE AND DOES NOT RESERVE PLACES FOR TOURISTS. INTERNAL REGULATIONS PHOENICIA HOLIDAY RESORT: Check-in from 16.00, check-out until 12.00. (the room must be vacated until 12.00). Meals are served in the hotel restaurant as follows: breakfast 07:30-10:00, lunch 12:30-15:00 and dinner between 19:00-21:00. At the hotel restaurant (Kasttane) all meals are served buffet. Access to free services is only allowed to hotel guests. It is forbidden to use hotel towels on the beach or at the hotel pool. Towels for the beach or swimming pools are received in exchange for the coupons received at check-in. The towel coupons are returned to the reception at check-out. Failure to return the coupons is considered damage and is charged as such. It is forbidden to bring food or drinks outside the restaurant, even if the purpose is to keep them in the room. Accommodation is made based on valid identity documents (including for children) and the registration card filled out by the tourists at check-in. Room allocation is subject to hotel availability on the check-in day. For this reason we cannot guarantee allocation on a certain floor, the adjoining rooms or the location in a certain sector. Requests of this kind are considered the preferences of tourists that we try to satisfy, BUT THE GUARANTEE IS EXCLUDED. The hotel does not charge a parking fee and does not reserve places for tourists. Services included: umbrellas and sunbeds on the beach and swimming pools; beach towels - based on the ticket received at check-in; bathroom cosmetics; playground for children by age categories; Summer Theater / Cinema; Valentine's Park (turrets for romantic evenings); Kids Games Center; Games and contests for adults and children (at the beach, swimming pools, terrace); 8 Swimming pools for adults and children, indoor heated pool; animators, artistic program for children and adults in the evening on the Relax terrace; themed parties, karaoke, carnival; the team of animators; dance classes for children and adults; sports base with football field, tennis, volleyball, basketball; aerobics classes, kangoo jumps, zumba; yoga, pilates and aqua-gym classes; dry sauna; car wash; supervised parking; self-service laundry; own internal television; WI-FI; internal radio and TV station; press; baby cot on request; Business Center; Cabinet with pediatrician, general practitioner, dentist, psychologist and nutritionist; nutrition courses; painting courses; personal development activities; mini zoo. Optional services (extra charge): conference room; beauty / massage salon; pharmaceutical point; shopping complex (food / toys / cosmetics); horse back riding; club games / billiards; nautical point (ski-jet / nautical entertainments); boat trips; Danube Delta trip; tourist transfer (to / from the train station or airport - Constanta / Bucharest; sports instructors; casino & electronic games; bars and cafe with lounge area. Sarago Restaurant (Italian specific) with terrace and pool; Babel Mediterranean fishery (Mediterranean and Lebanese), Bocca Lupo restaurant (Italian restaurant); Creative workshops. Fitness / Wellness / Sports: Sports base: tennis, basketball, football, volleyball
Locatie:
RO Complexul este situat in Mamaia Nord, la 150 de metri de plaja. Plaja: larga nisipoasa cu intrare lina in mare. / EN The complex is located in Mamaia Nord, 150 meters from the beach. Beach: wide sandy with smooth entrance to the sea.
Servicii masa:
RO Servicii masa: se acorda in unitatea restaurant Kasttane categoria 4 stele. CAZARE + MIC DEJUN: include micul dejun - se serveste incepand cu a doua zi de cazare si inclusiv in ziua plecarii. Bauturi incluse : apa, suc, ceai, cafea, cappuccino, ciocolata calda. CAZARE + DEMIPENSIUNE: include micul dejun si masa de pranz - se serveste incepand cu a doua zi de cazare si inclusiv in ziua plecarii. Bauturi incluse : apa, suc, ceai, cafea, cappuccino, ciocolata calda. CAZARE + PENSIUNE COMPLETA : include mic dejun, pranz si cina – in prima zi de cazare se serveste cina, incepand cu a doua zi de cazare se servesc toate mesele si in ziua plecarii se servesc doar micul dejun si pranzul. Bauturi incluse : apa, suc, ceai, cafea, cappuccino, ciocolata calda. CAZARE + ALL INCLUSIVE: include mic dejun, pranz, cina, acces la barul de pe piscina si barul de pe plaja - in prima zi de cazare se serveste cina, incepand cu a doua zi de cazare se servesc toate mesele si in ziua plecarii se servesc doar micul dejun si pranzul. Bauturi incluse: apa, cafea, cappucino, ciocolata calda, bauturi racoritoare ( gama Pepsi ), bauturi alcoolice ( bere draft, vin alb/rosu draft, whisky, vodka, rom, gin, lichior), cocktailuri ( Cuba Libre, Screwdriver, Whisky Cola, Gin Tonic, Campari Orange ). *Bauturile incluse pentru tipurile de masa 1, 2 si 3 sunt disponibile doar in restaurant, in timpul servirii mesei. *Pachetul de bauturi inclus in tipul de masa ALL INCLUSIVE este disponibil in restaurant (in intervalul de servire al meselor principale), la barul de pe plaja ( program 10:00 – 19:00 ) si la barul de pe piscina ( program 10:00 -20:00 ). *Servirea meselor principale in restaurantul hotelului se face in regim buffet suedez, in intervalul 07:00-10:00 – mic dejun, 12:30-15:00 – pranz si 19:00 – 21:00 –cina. *Pentru accesul in cadrul restaurantului, este obligatorie purtarea la mana a bratarii. Lipsa bratarii primite la check-in, care atesta tipul de masa rezervat, poate duce la refuzul hotelului de a servi oaspetii. *Este interzisa iesirea cu alimente sau bauturi din incinta restaurantului, chiar daca scopul este pastrarea acestora in camera. *In perioada 09.07.2021 – 29.08.2021, pachetul de masa minim achizitionat trebuie sa fie demipensiune./ EN Meal services: provided at Kasttane restaurant 4*. BREAKFAST: (07.30 - 10.00) buffet, includes coffee, juice, water, tea; HALF BOARD: (7.30 - 10.00)breakfast buffet (water, juice, tea, coffee included); (12.30 - 15.00) lunch buffet (water, tea, juice, coffee included); FULL BOARD: (7.30 - 10.00) breakfast buffet (water, juice, tea, coffee included); (12.30 - 15.00) lunch buffet (water, tea, juice, coffee included); (19:00 - 21:00) dinner buffet, includes sour / no gas draft soft drinks, water, juice, coffee, tea. Alcohol is not included during meals or at the bars in the complex. ALL INCLUSIVE: (07.30 - 10.00) breakfast buffet (water, juice, tea, coffee included); (12.30 - 15.00) lunch buffet, includes sour / no gas draft soft drinks, water, draft beer, draft white / red wine, liqueur, vodka, coffee, tea). (19:00 - 21:00) dinner buffet, includes sour / no gas draft soft drinks, water, draft beer, draft white / red wine, liqueur, vodka). (10.00 - 19.00) The beach bar includes sour / no gas draft soft drinks, water, draft beer, draft white / red wine, liqueur, vodka). (10.00 - 19.00) Pool bar includes sour / no gas draft soft drinks, water, draft beer, draft white / red wine, liqueur, vodka). ACCOMMODATION + BREAKFAST: includes breakfast - served from the second day of accommodation and including the day of departure. ACCOMMODATION + HALF BOARD: includes breakfast and lunch - served from the second day of accommodation and including the day of departure. ACCOMMODATION + FULL BOARD: includes breakfast, lunch and dinner - on the first day of accommodation dinner is served, starting with the second day of accommodation all meals are served and on the day of departure only breakfast and lunch are served. ACCOMMODATION + ALL INCLUSIVE: includes breakfast, lunch, dinner, access to the pool bar and the beach bar - on the first day of accommodation dinner is served, starting with the second day of accommodation all meals are served and on the day of departure I only serve breakfast and lunch. At main meals and bars are included soft drinks, alcoholic beverages (draft beer, draft white / red wine, liqueur, vodka). Children's facilities: (in the room with 2 adults): - children between 0-1.99 years old: free accommodation and meals; - the first child under 9.99 years old: free accommodation and meals; The first child 10 - 13.99 years old or the second up to 13.99 years old pays according to the table. Additional adult pays according to the table.
Facilitati copii:
RO Facilitati copii: (in camera cu 2 adulti): Copiii 0-1 ani- beneficiaza de gratuitate. Copiii 0-1 ani primesc patut pentru copii gratuit, in limita disponibilitatii si doar la cerere. Primul copil cu varsta intre 2 si 9 ani, insotit de 2 adulti platitori, beneficiaza de gratuitate. Al doilea copil cu varsta intre 2 si 13 ani , insotit de doi adulti platitori - se aplica tariful conform ofertei. Orice persoana peste 14 ani este considerata adult si tarifata conform ofertei. *Parintii sunt obligati sa certifice varsta copiilor, prezentand un document de identitate la momentul cazarii. *Studioul si Apartamentul cu 2 camere sunt oferite familiilor cu maxim 2 copii. **Familiilor cu 3 copii sau mai mult li se ofera Apartament cu 3 camere. ***Gradul minim de ocupare pentru orice tip de camera este de doi adulti, exceptand unitatea de cazare apartament cu 3 camere superior, unde capacitatea minima de cazare este de 4 adulti. (Pentru restul spatiilor: cazarea in regim single se va achita 80% din valoarea pentru doi adulti)./ EN Children's facilities: (in a room with 2 adults): - children between 0-1.99 years old: free accommodation and meals; - the first child under 9.99 years old: free accommodation and meals; The first child 10 - 13.99 years old or the second up to 13.99 years old pays according to the table. Additional adult pays according to the table.